Ordering Information
We make it simple to order online—securely, directly, and without dealer markups.
Get In Touch
Ready to buy or need advice? Our team members offer personalized consultations, and expert advice to help you make the right choice.
Frequently Asked Questions
Whether you're buying a single bed for home care or outfitting an entire facility, these FAQs cover everything you need to know before and after placing an order.
Yes. Our store is built on Shopify, one of the most secure ecommerce platforms available. Your payment and personal information are encrypted and protected. You can shop with confidence.
Yes. We work with care facilities, hospitals, home care providers, and dealers across the U.S. If you're interested in placing a bulk order, reach out through our contact form and our team will follow up with pricing and lead times.
We accept all major credit cards at checkout. For large or custom orders, ACH/wire payments may be available upon request.
Shipping & Fulfillment
We keep it simple: fast shipping, fair policies, and no surprise fees.
Ground and freight shipping is free to the lower 48 U.S. states. There are no hidden fees or freight charges added at checkout. What you see is what you pay.
Most orders are processed within 1–2 business days, and delivery typically takes 3 to 7 business days after your order ships. You’ll receive tracking information as soon as your order is on its way.
Yes. In addition to free shipping in the lower 48 states, we ship to Alaska and Hawaii. Please contact us for a freight estimate before placing your order. Note that white glove delivery service is not available in Alaska or Hawaii.
Most products are eligible for return within 30 days of the ship date. A 25% restocking fee, return shipping cost, and the cost of any mattress purchased will be deducted from your refund.
Non-returnable items: The Fixed ActiveCare bed, mattresses, chair pads, and ActiveCare sheets cannot be returned due to FDA regulations and hygienic safety requirements. Custom-made items cannot be cancelled once production has begun, and installed products are not eligible for return.
Please inspect your product upon delivery. If the item is damaged or incorrect, refuse the delivery or contact Med-Mizer Customer Service immediately.
LET'S GET COMFORTABLE
MOBILITY SOLUTIONS, BUILT FOR COMFORT AND INDEPENDENCE
Whether you're outfitting a care facility or enhancing home care, Med-Mizer gives you the tools to improve patient safety and caregiver well-being—the first time.